Returns & Exchanges
We want you to experience your best sleep ever, which is why we offer a 200-night trial on our mattresses and a 30-day return window for all other Simba accessories. If you aren't completely satisfied with your purchase, we will arrange a collection and provide a full refund with no hidden fees.
Initiate Your Request
Visit our online returns portal or contact our customer support team with your order number to begin the process.
Prepare for Collection
For mattresses, there is no need to repackage them in the original box; for smaller items, please ensure they are securely packed in their original packaging.
Schedule a Pickup
Our specialized courier service will contact you to arrange a convenient time to collect your return directly from your doorstep.
Receive Your Refund
Once our warehouse confirms receipt and inspects the item, we will process your full refund back to your original payment method within 14 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing